Mind the Gap Survey 2026

The employee benefits survey

Benefits are on offer. Most employees aren’t using them.

Now in its fourth year, Mind the Gap explores the benefits employees receive, the challenges they face and the gaps between the two.

This year, with YouGov, we surveyed more than 1,000 employees across Great Britain. New questions on usage reveal the gap between making support available and employees actually using it.

Use the findings to check whether your business is keeping pace with employees’ needs, and where your support could make a greater difference.

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Mind the Gap 2026 employee benefits survey report

21%
of employees are dissatisfied with their benefits

32%
of employees do not access information about their benefits

62%
would prefer more choice and flexibility over their benefits options

Four gaps the report uncovers

The gap

In the report

The usage gap

Most employees haven’t used a single benefit in the last year.
Which age groups and sectors use their benefits least, and what’s getting in the way.

The retention gap

More than half would move for a better package.
What employees value most, and the benefits they’d give up salary for.

The pensions gap

Pensions are among the most valued benefits, yet few people check theirs.
How often employees check their pension, how confidence differs by gender, and three ways to boost engagement.

The small business gap

Employees at smaller firms are far less likely to get any benefits.
Benefits and satisfaction by company size, and where micro businesses have made the biggest gains.

Inside the report

01

Provision

What employees value most, how benefits differ by company size, and how satisfaction has changed since 2023.

02

Impact

New for 2026: how employees access, understand and use their benefits, plus the pensions gap and the worries affecting performance at work.

03

Action

Practical steps employers can take now, from clearer communication to more choice and better use of technology.

Who it’s for: HR directors, finance directors and business owners reviewing their benefits package.

Meet Victoria Watts

What the findings mean for employers

“Mind the Gap 2026 shows we’re making progress, but it’s fragile. People are clear on what really matters: pay, leave, pensions and flexibility. Yet too many either miss out on support or don’t realise what’s there for them.”

Victoria Watts, Head of Corporate, PIB Employee Benefits, Signature
Connect

Victoria Watts   Head of Corporate

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How we can help

Benefits review and benchmarking

See how your package compares with others in your sector and size band, and where it falls short.
Review your benefits

The glo benefits platform

One place for employees to find, understand and use their benefits, with ready-made communications built in.
Discover glo

Financial wellbeing and pensions

Help your people get more from their pension and feel more confident about money.
Explore pensions support

How does your benefits package compare?

Tell us about your workforce and what you offer today. We’ll talk through what the findings mean for your business.

Contact us
Research conducted by YouGov Plc. Online survey of 1,066 employees in Great Britain, 7 to 16 August 2026. Figures are weighted to be representative of British business size and region.